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Program Development Manager - 20431

Job ID: 130551
Job Views: 478
Location: New York, New York, United States
Zip Code:
Job Category: Zimmer
Employment Type: Full time
Posted: 10.13.2020

Job Description

 Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Program Development Manager provides account management for the ROSATM system in addition to periodic assistance for ROSA on the clinical level. The Program Development Manager also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the clinical services team with a specific focus on an account development and account management.

Principal Duties and Responsibilities
  • Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System.
  • Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient and local market.
  • Provide support for product demonstrations and educational initiatives to build local and regional market awareness.
  • In partnership with the capital sales team, work to develop account development plans tailored to the local market.
  • Work in tandem with Field Clinical Representative Management Team to train new employees in the TSS role regarding account management specifically.
  • During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals.
  • Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system.
  • Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes.
  • Work with Field Clinical Representative team as well as Capital team to help further refine the ROSA capital pipeline; overall accountability for the maintenance of the capital pipeline.
Expected Areas of Competence
  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Follow all internal communication and documentation policies (QA)
  • Provide product feedback and improvements to R&D
  • Attend product trade shows and annual trainings as needed

Job Requirements


  • B.S. or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
  • 3+ years experience of field support, engineering, or other customer facing function preferably with a medical device company or at least 1 year in ATSS or TSS role
  • Prior experience with Robotics preferred
  • Excellent communication, organizational and customer relation skills
  • Ability to work without specific direction on daily activities
  • Ability to determine one's own schedule based on business needs
  • Ability to apply Project Management skills in an effort of advancing ROSA account development
Travel Requirements
  • Up to 80%

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