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Associate Customer Support Technician - 1081

Job ID: 128676
Job Views: 500
Location: Tampa, Florida, United States
Zip Code:
Job Category: Greenway Health
Employment Type: Full time
Posted: 07.27.2020

Job Description

 Associate Customer Support Technicians interact with customers on a daily basis to provide basic technical support for the application software over the phone and through live chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.
Check out Greenway's YouTube page to hear direct from employees on what we're looking for in a great employee -- www.youtube.com/greenwayhealthehr
Essential Duties & Responsibilities
  • Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
  • Documents call activity and documents results promptly.
  • Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction.
  • Attends training classes, initiates self-training, participates in CBTs and demonstrates application of knowledge and skills gained.
  • Demonstrates thorough understanding of our systems, clinical and imaging products, and their interaction with operating systems and environments.
  • Proactively pursues projects within the Support team to enhance our business and customer service levels.
  • Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
  • Constantly and proactively improves customer service skills.
  • All other duties as assigned.

Job Requirements

  •      BA or equivalent work experience
Minimum Qualifications
  • Some previous experience in a professional setting or business-related training in a customer service environment preferred, but not required.
  • Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred.
  • Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
  • Excellent customer service skills.
  • Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision. Must be able to work with minimal supervision to perform work that is varied and may be somewhat difficult in character.

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