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Clinical Associate Representative - 17024

Job ID: 111592
Job Views: 3
Location: Columbus, Ohio, United States
Zip Code:
Job Category: Zimmer
Employment Type: Full time
Posted: 06.14.2019

Job Description

The Associate Field Clinical Representative provides clinical support and technical service for the ROSATM system once they have been purchased by a hospital. The Associate Field Clinical Representative also plays a critical role in the utilization of ROSATM system.

Principal Duties and Responsibilities
  • Provide clinical case support for surgeries being performed with the ROSATM System
  • Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System
  • Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
  • Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
  • Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes
  • Document and investigate product complaints to identify root cause analysis
Expected Areas of Competence

  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Follow all internal communication and documentation policies (QA).
  • Provide product feedback and improvements to R&D
  • Attend product trade shows and annual trainings as needed

Job Requirements

  • B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
  • 0-3 years experience of field support, engineering, or other customer facing function preferably with a medical device company
  • Excellent communication, organizational and customer relation skills
  • Ability to work without specific direction on daily activities
  • Ability to determine one’s own schedule based on business needs
  • Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

Travel Requirements
  • Up to 80%

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